Support

Need help solving an issue regarding our products or do you have a question or feedback?

Please contact us.

Technical Problems

If you are using Windows, DirectX is required to run our games. DirectX is a Microsoft library used by many Windows games. It is often installed with Windows, but if you need to install it, you can download it for free at: microsoft.com/directx

Often a reboot of your computer, or re-downloading, un-installing and re-installing can fix problems running different games, so we recommend doing this first if you are having problems running a game.

If you still are having problems running the game, please contact us.

Order Questions

1. Can I order the game on a CD?
2. Can I order using phone, fax, wire transfer, check, mail or money order?
3. What happens after I make a purchase?
4. How soon after ordering will I get my game?
5. Can I download my game immediately after purchasing?
6. I have lost my order and/or registration information. What do I do?
7. Can I order using PayPal?
8. Do you have a money back guarantee?
9. Is the order process secure?


Q: Can I order the game on a CD?

A: Yes. To get your game on a CD, click the "Buy Now" link for the game you wish to order, and be sure to check the "Order this product on a CD" choice at the top of the order form. Getting the game on a CD costs an additional US $9.90 in handling and shipping anywhere in the world.


Q: Can I order using phone, fax, wire transfer, check, mail, money order or PayPal?

A: Yes you can. To do this, click the "Buy Now" link for the game you wish to order, fill in the form, and select your payment method at the bottom of the order form.


Q: What happens after I make a purchase?

A: Soon after you've made the purchase, you should receive two mails. One is a receipt of your order, the second contains your registration code and details on how to download your game.


Q: How soon after ordering will I get my game?

A: You will normally be able to access your full version within minutes after completing your order. If you do not receive any mails from us several hours after completing your order, make sure that the mails have not been caught by a spam filter.


Q: Can I download my game immediately after purchasing?

A: Yes. In most cases, however, you only need to download the trial version and enter the registration code you received after ordering.


Q: I have lost my order and/or registration information. What do I do?

A: Don't worry, just contact us and provide us with your name, e-mail address and other information about the order, and we will re-send you the order/registration information.


Q: Can I order using PayPal?

A: Yes, to order with PayPal, just click the Buy Now link for the product you want to order, and select PayPal as payment method in the field at the bottom of the order form page.


Q: Do you have a money back guarantee?

A: Yes we do. You can read more about this here.


Q: Is the order process secure?

A: Yes. Our commerce partner, Plimus, processes every order using only the absolute safest SSL encryption. You can read Plimus' Privacy Policy here.